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KIVO
The Kivo AR app is designed to enhance the cycling experience by educating users about their bikes and providing maintenance guidance through augmented reality. Developed as part of the Advanced Interactions course at York University, the app addresses key barriers in the cycling industry, such as complex bike part nomenclature and a lack of accessible resources. By utilizing user-centric design and extensive research, the Kivo app aims to create a more inclusive and informative environment for cyclists of all skill levels.
Product
Problem
Maddy identified several current barriers to this process, including gatekeeping within the cycling industry, complex codes and nomenclature for bike parts that complicate simple repairs, a deficiency in well-designed resources for clientele, and challenges in keeping professionals and clients updated on current modifications. Additionally, there's a need to organize a comprehensive database of bike parts and tools.
Solution
To address this problem we decided to design an AR learning assistant app that visually teaches users about their bike and provides recommendations and descriptions on maintenance.
View Prototype ↗
PROCESS Overview
Methodology
Engaging and accessible resources for cyclists of all skill levels to learn about bike maintenance and technical challenges.
AR Functionality
Augmented reality tool for identifying issues and enhancing the user experience.
Comprehensive Support
Assistance throughout the maintenance process, helping users identify problems and perform basic repairs. Additionally, Facilitation of communication with local bike shops for issues beyond the app's support.
Parts Database
A comprehensive database that displays parts, their compatibility, and purchasing options.
Research methods used
- Autoethnography
- Qualitative Data
- Affinity Diagrams
- Preliminary Diagramming
- Storyboarding
Personas
To ensure that the Kivo AR app meets the diverse needs of cyclists, we developed three distinct user personas.
Findings
Habits
- Family based maintenance
- Utilitarian usage
- Self troubleshooting or family assistance
Pain Points
- Fit & customization awareness
- Reluctance for help with malfunctions
- Mechanical troubleshooting uncertainty
- Limited maintenance resources access
Motivations
- Maintenance for usability
- Urban travel
- Social activity
- Nature exploration
Fears
- Avoiding professional help
- Road safety concerns
System Map
After the initial diagramming process we finalized and created a system map first in order to figure out the organizational structure of the app. This allowed us to then identify 6 key task flows to base our wireframes upon.
Task Flows
To ensure that the Kivo AR app meets the diverse needs of cyclists, we developed three distinct user personas.
View Prototype ↗01
Home / Bike Maintenance
When you log into the app, you’ll land on the main menu where you can quickly find the maintenance services you need. With the AR feature, you’ll get step-by-step instructions and visual aids to guide you through bike maintenance.
02
Modify
You’ll be able to modify your bike using the app’s AR feature, which shows compatible parts for your bike. As you scan your bike, you’ll see it in 3D, helping you visualize and make modifications before buying new parts.
03
Repair Flat Tire
Check your service history, and you’ll see a flat tire that needs fixing. Using AR, the app will guide you step by step to pinpoint the problem and help you with the repair, tracking your progress as you go.
04
Major Repair
For bigger repairs, the app uses AR to show you a diagnostic report with the tools and parts you’ll need. You’ll follow detailed instructions to complete repairs, like fixing a pedal assembly, and get a final repair report to track your work.
05
Bike Anatomy
If you’re new to bikes, the app’s AR feature will help you learn the names and functions of bike parts. You can click on each part for details, videos, and tips on maintenance, all while earning badges for completing each learning module.
Impact
The Kivo AR app project significantly impacted our growth as designers by emphasizing the importance of user-centered design and collaborative processes. Through this experience, we gained valuable insights into addressing real-world problems and developing solutions that resonate with diverse user groups.
Empathy in Design
Understanding users' perspectives leads to more effective and inclusive solutions.
Collaborative Approach
Working as a team enhances creativity and ensures a well-rounded product.
Iterative Process
Continuous testing and feedback are crucial for refining design and functionality.
Research-Driven
Decisions Utilizing various research methods provides a solid foundation for design choices.
Accessibility Focus
Prioritizing accessibility ensures that our solutions cater to users of all skill levels.
Understanding users' perspectives leads to more effective and inclusive solutions.
Collaborative Approach
Working as a team enhances creativity and ensures a well-rounded product.
Iterative Process
Continuous testing and feedback are crucial for refining design and functionality.
Research-Driven
Decisions Utilizing various research methods provides a solid foundation for design choices.
Accessibility Focus
Prioritizing accessibility ensures that our solutions cater to users of all skill levels.
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DESIGNED BY ME